Appendix No. 1 to the Public Offer Agreement for Provision of Services

Terms of Service

By unconditionally accepting the terms of the Public Offer Agreement for the Provision of Services (hereinafter – the Agreement), the individual (hereinafter – the Client) and Private Enterprise «Concierge Group» (hereinafter – the Provider) undertake to comply with these Terms of Service (hereinafter – the Terms). These Terms apply to all orders for services in accordance with the Agreement.

1. General Terms of Service

1.1. All client data provided to the Provider may be verified for accuracy.

1.2. By agreeing to these Terms and Conditions, the Client undertakes to provide the Provider, throughout the entire duration of the Agreement, with only truthful information about themselves, accurate contact information, and other data necessary for the provision of services by the Provider.

1.3. In the event that inaccurate information provided by the Client is discovered, the Provider reserves the right to refuse the provision of services.

1.4. The services provided by the Provider are personal and apply only to the Client, except in cases where the Client orders services from the Provider for the benefit of third parties. No one else may use the Provider’s services and privileges on behalf of the Client.

2. Rules for Ordering and Performing Services

2.1. The Client may place orders for services via telephone, fax, or email.

2.2. The Provider delivers services from the list stipulated in Article 4 of these Terms, as well as other services previously agreed upon by the Parties.

2.3. When executing Client orders, the Provider acts in accordance with the current legislation of Ukraine, moral norms, and ethical rules, as well as in accordance with the Agreement and these Terms. The Provider reserves the right to refuse to provide services if the requested service is illegal and/or does not conform, in the Provider’s opinion, to moral norms and ethical rules.

2.4. If the Provider is unable to fulfill any Client order for reasons beyond the Provider’s control, the Provider is obliged to notify the Client. The Provider is obligated to make every effort to fulfill the Client’s order as soon as the obstacles are removed and such an opportunity arises.

2.5. In the event that the Client refuses the services provided by the Provider, the Client is obliged to compensate the Provider for all expenses associated with the preparation for the provision of the service.

3. Services Provided by the Provider

3.1. The services provided by the Provider are those of a personal assistant who is ready 24 hours a day, 7 days a week, in any corner of the world, to fulfill an urgent request from the Client, provide comprehensive information upon the Client’s request, and perform services in accordance with their order.

4. List of Services

4.1. Leisure and Entertainment:

4.1.1. Recommendations for leisure planning;

4.1.2. Suggestions for organizing all types of holidays, including birthdays;

4.1.3. Booking tickets for concert and entertainment events;

4.1.4. Providing information on nightlife club programs;

4.1.5. Providing schedules for any entertainment events;

4.1.6. Reporting on the results of any global events, including sports;

4.1.7. Ordering taxis and drivers;

4.1.8. Rental of transport vehicles, including road, water, and air passenger transport;

4.1.9. Car rental anywhere in the world;

4.1.10. Booking tables in entertainment complexes and restaurants;

4.1.11. Ordering food products (pizza, sushi, drinking water, etc.).

4.2. Travel:

4.2.1. Booking and delivery of air and rail tickets;

4.2.2. Providing information on air, rail, and road transport schedules;

4.2.3. Booking and reservation of hotel rooms worldwide;

4.2.4. Travel recommendations;

4.2.5. Organization of transfers;

4.2.6. Booking guide/tour escort services;

4.2.7. Planning travel routes anywhere in the world.

4.3. Care for Family and Personal Space:

4.3.1. Recommendations for selecting domestic staff;

4.3.2. Assistance in choosing educational institutions (kindergartens, schools, etc.);

4.3.3. Finding tutors in any field of knowledge;

4.3.4. Ordering and delivery of medical supplies;

4.3.5. Ordering family escort and security services;

4.3.6. Ordering and delivery of tickets, gifts, and goods;

4.3.7. Searching for rare items;

4.3.8. Personal shopper services;

4.3.9. Recipes from cuisines around the world;

4.3.10. Services of photographers, designers, and consultants;

4.3.11. Arranging life and health insurance;

4.3.12. Arranging water and air passenger transport insurance.

4.4. Automotive Services:

4.4.1. Selection of car dealerships, service stations, and parking lots;

4.4.2. Information from MREO, Traffic Police;

4.4.3. 24/7 road navigator services;

4.4.4. Calling tow trucks and technical assistance services;

4.4.5. Information regarding the location of gas stations across Ukraine;

4.4.6. Emergency delivery of gasoline, diesel fuel.

4.5. Beauty and Health Care:

4.5.1. Information on hospitals, clinics, and health centers;

4.5.2. Selection of sports and fitness centers;

4.5.3. Scheduling appointments at beauty salons and SPA salons;

4.5.4. Booking saunas, bathhouses, and solariums;

4.5.5. Ordering home cosmetology services;

4.5.6. Nutritionist consultations;

4.5.7. Selection of a personal trainer and training programs.

4.6. Business Services:

4.6.1. Recommendations for planning business trips;

4.6.2. Access to airport VIP lounges;

4.6.3. Assistance in locating luggage at international airports worldwide;

4.6.4. Selection of conference halls;

4.6.5. Information regarding exchange rates, locations of ATMs, and banks;

4.6.6. Assistance of a personal assistant, guide-interpreter;

4.6.7. Business information inquiries;

4.6.8. Information regarding country telephone codes;

4.6.9. Weather in all corners of the world.

4.7. Wine Service:

4.7.1. Delivery of iconic world wines from the assortment;

4.7.2. Consultations with a professional sommelier;

4.7.3. Wine collection formation services;

4.7.4. Searching for rare wines;

4.7.5. Travel to wine-producing regions.

4.8. Home Care:

4.8.1. Cleaning services;

4.8.2. Dry cleaning and other domestic services;

4.8.3. Repair of office equipment, calling technicians;

4.8.4. Emergency locksmith services;

4.8.5. Services of florists, landscape designers, gardeners.

4.9. Provision of information regarding addresses and telephone numbers of institutions, organizations, and companies you require.

4.10. Provision of other reference and encyclopedic information.

4.11. The Provider may also provide the Client with other services if the possibility of providing such services is pre-agreed by the Parties.

5. Terms of Service Provision

5.1. Any services provided by the Provider to the Client are rendered in accordance with the rules, conditions, and provisions of the Suppliers. The Company provides exclusively informational, advisory, and intermediary services, and is not a manufacturer or seller of goods or services (except as stated above).

5.2. All rights regarding the quality of services and consumer protection are exercised in accordance with the Law of Ukraine «On Consumer Protection». Corresponding requirements and complaints must be addressed directly to the Supplier of the services and goods.

5.3. The Provider makes every effort to obtain tickets for the best seats for the Client for any event by contacting event organizers directly or through their ticket Supplier. The cost of tickets ordered by the Client may be higher than the face value in cases where they are no longer available from official organizers or ticket Suppliers. After the Client purchases the tickets, no refunds or returns are possible, unless otherwise provided by the rules, terms, and conditions of the Suppliers.

5.4. In the event an event is canceled by the artist/agent directly, only a refund of the face value of the tickets or an exchange of tickets for a similar event is guaranteed. Funds paid for ticket delivery are not refundable. As a rule, the Provider or the ticket Supplier sends tickets via a courier service. This service takes responsibility and obligations for the delivery of tickets to the recipient. The Provider and the ticket Supplier are not liable if the courier service does not deliver your tickets on time. The Provider or the ticket Supplier reserves the right to provide higher-class tickets without additional charge, or provide lower-class tickets (with partial refund of funds), or refuse to fulfill the order with a full refund of costs.

5.5. The Provider renders services provided that the Client has paid for them, unless otherwise agreed by the Parties.

5.6. To receive services from Concierge Group, the Client must purchase one of the service packages (hereinafter, subscription) posted on the Provider’s website and make a one-time payment for the corresponding subscription. Subsequently, funds are non-refundable and are not included in the cost of services.

6. Terms of Service for Purchasing Goods via the Supplier’s Website

6.1. If the ordered goods or services are unavailable, Suppliers may offer the Client to replace the item with a similar one; however, the Client may refuse the substitution and receive a refund.

6.2. Descriptions of goods and services provided to the Client are approved by the Supplier. The Provider is not responsible for the description of goods or services provided by the Supplier. Goods may differ slightly from the photographs presented, although the Provider takes all measures to ensure descriptions of goods are as accurate as possible.

6.3. When purchasing any goods and services, payment must be made in advance, unless the Parties agree otherwise.

7. Quality of Goods and Services, and Returns to the Supplier

7.1. The quality of goods, as well as the rules for their return, depend exclusively on the rules, terms, and provisions of the Supplier and are carried out in accordance with the current legislation of Ukraine.

8. Amendments to the Terms

8.1. Periodically, the Provider may make changes to these Terms by publishing such changes on the Provider’s website at http://conciergegroup.org.

8.2. Continued use of the Provider’s services signifies unconditional acceptance by the Client of such changes to the Terms.